The questions we get before people sign up
Straight answers on data, billing, hardware and getting your data out.
No. Every facility's account runs inside its own isolated PostgreSQL schema on the server.
Your stock, dispensing records, patient records and staff data are completely separate from every other
account: not just hidden behind a filter, but in a different schema that other accounts cannot query.
Nothing. Pharmacies, clinics and hospitals use DawaTrack free, with no trial, no credit card
and no limit on branches or staff. Manufacturers and distributors pay, under a contract:
see pricing.
Yes. There is no contract for facilities. Download your data first, then
contact us
to close the account.
No. DawaTrack runs in any modern web browser (Chrome, Firefox, Edge or Safari) on a desktop, laptop,
tablet or phone. There is nothing to install. Packs are scanned with the device's camera or with a
handheld barcode scanner (USB or Bluetooth, typing into the page); a scanner is faster, but not required.
Yes. An administrator can download all of it, as a ZIP of CSV files, from Settings at any time.
No. A pharmacy's part is to receive stock and dispense it: you scan stock in when it arrives and scan a pack out when it is dispensed, and each scan is recorded against the delivery it came from. Payments, invoicing and your books stay where they are today.
A business on DawaTrack named yours as the receiver or sender of medicines, so that a recall can reach you. You don't need an account: here is what each email means and what to do.
Have a question we didn't answer? Contact us We usually reply within one business day.