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1. Confirm a delivery you received

Why: once you confirm, you are on the record for those batches, so if one is recalled you are told at once. The sender also sees that the right batches arrived.

1. 01Open the link in the Consignment … is on its way email when the stock arrives. If the page asks, enter the 6-digit code we email to the same address.
2. 02For each batch, enter the units that arrived. Scan the 2D code on the packs or the label on each carton with your phone's camera or a handheld scanner, and the count goes in for you.
3. 03Say what was wrong, if anything. Damaged: arrived damaged, counted in what arrived. Refused: you sent it back with the driver. Anything neither received nor refused is recorded as short. Enter 0 for a batch that didn't arrive.
4. 04Give your business name and phone, your own name and the date it arrived (your PPB licence number too, if you have one). A photo of the signed delivery note is optional; only the sender sees it. Read how the record is kept, and confirm.

• The link works once and lasts 30 days. Not confirmed after 2 days: we send one reminder with a new link. After 7 days the sender sees the delivery as "Not confirmed".
• What didn't arrive in order is sent to the sender straight away, so they can follow it up with you.
• Your system can confirm deliveries for you through the Partner API, if you receive many.

2. Scan the label on a carton

Some senders put a DawaTrack label, or a GS1 carton label with a QR code, on each carton. Scanning its QR code with your phone camera opens the same confirm page as the email.

• The page shows who sent the carton and, partly hidden, the email the code goes to. To confirm, you enter the code we send to that email: an address typed on the page is never used.
• No email on file for the delivery? Use the link the sender emailed you, or ask them for one.

3. Answer a recall notice

A recall notice is a regulatory notice from the firm that recalled the batch, sent through DawaTrack. Act on its instructions first; then tell the firm what you hold and what you did.

1. 01Find the batch on your shelves and in your store. The notice gives the product, GTIN, batch number, classification and the firm's instructions. Take the stock off sale.
2. 02Open the link in the notice. Enter the quantity you hold now (0 if none) and what you did with the stock:

• Quarantined
• Returned to supplier
• Destroyed
• Did not receive
• Other

3. 03Give your name, read how the answer is kept, and send it. The firm is told.

• The link is for your business only, works once and lasts 30 days. No answer within 24 hours: we send a second notice, and the firm sees your business as not acknowledged until you answer.
• Your answer is permanent. To correct it, contact the recalling firm: when the notice gives the firm's email, replying to it reaches them.
• Did you send some of the batch on? Record it under step 4 so the recall reaches them too.

4. Record stock you sent on or used

Your deliveries page lists each delivery you confirmed and lets you say what happened to the stock next. A recall then follows the stock to whoever has it.

1. 01Open Your deliveries and enter the email you confirmed with. Enter the code we send there.
2. 02Sent some on: say who to (their name, PPB licence or GLN, email and phone), how many and when. They are emailed a link of their own to confirm it.
3. 03Dispensed or used some: give the count, up to which date, and your name. No patient details are asked for.

You can't declare more than you confirmed receiving of that delivery. The page stays open for 30 minutes after the code.

5. Check a pack, or see recalls

Anyone can do these, with or without an email from us.

6. A link doesn't work, or you lost the email

Delivery link used, expired or replaced

Each link works once and lasts 30 days, and a new link replaces the old one. Use the newest email, or ask the sender to send the link again. If you already confirmed, the delivery is on your deliveries.

Recall link expired or lost

Contact the recalling firm (reply to the notice if it gives their email): they can send it again, which gives a new 30-day link. Act on the recall straight away either way.

Already answered

Opening a used recall link shows the answer you gave. A used delivery link says it has already been used; what you confirmed is on your deliveries.

Wrong email or person

Tell the sender or the recalling firm, so they correct your contact. A recall can only reach you at the email they hold.

Still stuck

Contact us with the consignment number or the recall's product and batch. Never send us a link: it opens your record.

7. Codes we email you

• A code proves the email is yours. It is 6 digits, works once, for 10 minutes, and is refused after 5 wrong tries. Ask for a new one on the same page.
• DawaTrack never asks for a code by phone, SMS or WhatsApp. Don't give it to anyone.

8. What is kept about you

• On the ledger, permanently: your business name, the name of the person who answered, the batches, quantities and dates. A confirmation or recall answer can't be changed or deleted afterwards.
• Off the ledger: your email and phone. They are used to send you delivery links and recall notices.
• Who sees it: the business that sent or received the stock, the firm that recalls a batch you handled, and regulators. These emails are traceability notices, never marketing.

Details are in our privacy policy.