DawaTrack Contact
Talk to the team that builds DawaTrack
Email support@dawatrack.com Call 0798 540 965 General info@dawatrack.com
We're in now
Phones answered until 18:00.
12:28in Nairobi
DawaTrack Message
Send us a message
Pick what it's about, so it reaches the right person first time. We reply by email within one business day.
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You write in
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It becomes a ticket
With a reference like DWT-4K7Q2M, emailed to you.
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A person replies
Someone from the team, by email.
Already using DawaTrack: sign in and open Support from the menu. Tickets raised there are linked to your pharmacy, so we can see what you see.
Worried about a medicine: check the pack or the recall list, and speak to your pharmacist. We can't give medical advice.
Common questions: the FAQ covers pricing, setup and M-Pesa. Developers can start with the API docs.